Customer Success Lead

About Insorce Insorce is a product company focused on designing and optimizing business operating models. Insorce uses its, proprietary technology platform, 3-Cubed, to drive business results for our clients. 3-Cubed is state-of-the-art technology enabling an operational design platform, comprising

1. Business logic for effective input of current people, processes, systems, and risk by understanding the linkages between these

2. Sophisticated and proprietary algorithms that quantify these relationships to identify where the gaps are; and optimize for the objectives within functional constraints

3. Libraries of best practices around controls, skills, and enterprise architecture for easy selection of the alternatives that best address the gaps to meet the objectives 2.

3-Cubed designs solutions that:

1. Achieve the best trade-off between strategic objectives of customer delivery, control, and cost; so that business leaders most effectively address customers, regulators, employees, and investors

2. Use the most relevant and impactful levers across Process re-engineering, Risk management, Operational capacity, financial budgeting, IT, and Teams to achieve these strategic objectives

3. Realize the full impact of the solution through a tightly coupled, complete, forward-looking people, process, and technology implementation plan to rapidly execute for results

Title - Customer Success - Product Specialist

- Bring clear thinking and excellent problem-solving skills to a range of challenging customer questions, ability to think and apply to operational optimization concepts

- Has been trained on the improvement methodologies e.g. - six sigma and has been in a process improvement team as a full- time role. Spent time on the decision- making and solution- building components of key elements in the Six Sigma project process.

- Proactive and passionate about results: independently capable of seeking information, solving conceptual problems, corralling resources, delivering results & unique solutions

- Initiative and ownership: ability to act with limited oversight on a day-to-day basis, balancing multiple client projects

- Effective communications: excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations

- Cultivate relationships and collaborate with cross-functional teams in Product, Change Management, and Business Operations

- Has visibility to delivering business outcomes and benefits realized from Green Belt or Black belt projects in terms of adding value to transformation and delivery teams Preferred

Qualifications:

- 2-3 years' work experience in operations, transformation, transition

- Green Belt certification or Operational Excellence or Transformation project in terms of Black Belt etc is essential

- BTech + MBA is preferred

- Location - Preferred is Bangalore

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