Key Responsibilities:

Project Management Deliverables:

- Create, maintain, and update project management documentation, including project plans, schedules, budgets, and scope statements.

- Develop and manage detailed project work breakdown structures (WBS) to ensure clear task allocation and progress tracking.

Project Governance and Communication:

- Establish and maintain project governance frameworks, ensuring clear roles, responsibilities, and decision-making processes.

- Foster effective communication channels among project stakeholders, both internal and external.

- Conduct regular project status meetings, reporting project progress, risks, and issues to key stakeholders.

Stakeholder Management:

- Keep stakeholders informed and engaged throughout the project lifecycle.

- Manage customer expectations and ensure high levels of customer satisfaction by delivering quality solutions on time and within budget.

Project Execution and Risk Management:

- Lead project execution, monitoring project activities, tasks, and milestones to ensure timely completion.

- Identify, assess, and mitigate project risks and issues, ensuring proactive risk management.

Budget Management:

- Monitor project financials, tracking expenses against budget and ensuring cost- effectiveness.

- Provide accurate and timely financial reporting to stakeholders.

- Team Performance and Outcome Delivery:

- Lead, motivate, and manage cross-functional project teams, promoting collaboration and a positive work environment.

- Drive team performance, fostering a culture of accountability and excellence.

- Ensure successful delivery of project outcomes in alignment with business goals.

Competencies:

- Advanced understanding of software development methodologies.

- Intermediate level experience in IT Service Management and Cloud computing.

- Strong customer relationship management skills.

- Excellent organizational skills, time management, and attention to detail.

- Advanced business acumen and problem-solving skills.

Qualifications:

- Bachelor's degree or equivalent in a relevant field.

- PMI Project Management Professional (PMP) certification.

- ITIL v3 Foundation certification.

- Proven experience in managing software implementation projects.

- International experience is preferred, demonstrating a global perspective and cross cultural communication skills.