Responsibilities: In this role the candidate will be responsible for 1. Increasing share of wallet with merchants and partners on Innoviti's multi-sided platform by&nbsp; a) cross-selling services of partners on the platform and&nbsp; b) ensuring Innoviti infrastructure is deployed in all stores of customer. 2. Responsible for Satisfaction Scores for Partners by monitoring complaints to be within 3 Sigma levels. 3. Responsible for compliance scores of Outlet audit 4. Building, coaching and managing the team for sustained success measured through Attrition &amp; Open Positions Duties: - Converts organizational goals into executable plan and strategy for corporate accounts. - Monitor the process for contract signing to roll-out of infrastructure and services in collaboration with product marketing and business operations. - Ensure relationship build-up through regular meetings with merchants and partners to drive revenue, wallet share as well as to ringfence the relationships - Work with Internal teams to make sure that fatal errors/complaints are addressed for the customers as well as partners. - Provides feedback to product management on the market developments to continuously refine plans. - Ensures efficient implementation of marketing plans for higher usage and stickiness - Hire, train and manage teams for executing to the plan and targets. - Trains team on processes, ensures adherence and coaches leaders in the team on review through processes. - Drive process discipline and governance across customer life cycle and partner management - SMART Goal setting for the team, performance monitoring and review of the team. Skills and qualifications: - MBA from tier 1 Institutions - 15 + years overall experience with recent 5+ years of experience managing 100s of corporate relationships through a structure relationship build process. - Should have demonstrated analytical skills in creating customized processes for various customer sub-segments. - Demonstrated experience in managing crisis situations with customers and partners. - Understand technology and should be capable of translating customer needs into product solutions - Strong in planning, data-based decision making and problem solving - Ability to drive process improvement for sustained and predictable results - Should be able to train, coach, mentor a multi-layered team - Strong team player who can work with other parts of the organizations to effectively manage challenges - Executive Presence to represent Innoviti to CXOs of large customer organzations and Business Heads of Partner organization - Should have managed team who interacts, negotiate and sells to CXO level positions in mid to large scale enterprises, across the country - Results-oriented with a sense of urgency and passion for success - Have excellent communication, time management, listening, presentation and writing skills

Bangalore

Innoviti Payment Solutions - Vice President - Customer Success 

Innoviti Payment Solutions - Vice President - Customer Success  ,Job Description for Innoviti Payment Solutions - Vice President - Customer Success  in Innoviti in  Bangalore for (15-20) years of experience. Apply Now!

Job Description for Innoviti Payment Solutions - Vice President - Customer Success  in Innoviti in  Bangalore for (15-20) years of experience. Apply Now!