Designation: Key Accounts Manager Company Information: - Innoviti Payment Solutions (Innoviti) started its payments business in 2008. It quickly established itself as a pioneer on innovation and leader of execution in the payments space. Processing over 3B$ worth of payments annually from 700+ cities in India, the company has grown at a CAGR of 50+% over the past 3 years. Marquee brands such as such as Reliance Retail, Landmark Group, Indigo, Inox, PVR, Titan, Walmart and others. - With marquee investors - The Titan Company, Catamaran Ventures, Bessemer Venture Partners and SBI-FMO, the company is well capitalized to drive its vision. - Our vision is to reduce the cost of accessing money for everyone. This will help fuel economic growth in a small way. Our mission is to organize the flow of money to do this. - The company has created a payments platform that helps in doing this. This platform has a unique ability to add intelligence to traditional payment channels helping businesses reduce cost and enhance sales. Four kinds of businesses get attracted to use these channels. a) Merchants who want insights into customer payments for better control and reduced payment back-office operations. b) Brands who want to drive preference for their products through lower cost and better controlled promotions at these merchants. c) Financial service providers such as payment entities, wallets, employee benefit cards, who want to drive preference for their payment instrument. d) Banks and lenders who want to get access to customers at these merchants to offer them loans at a lower risk and cost than other channels. Innoviti is addressing these customers through two key propositions - a) uniPAY Next - a set of consumer payment and lending services and b) smelending.com - a set of short-term working capital services for small businesses. Over the past two years the company has invested heavily in building up the platform. It is now ready to disrupt the business by changing the way payments platforms add value and attract and onboard customers. It would do this by: a) Making the platform open to onboard customers easily, b) Changing distribution models to reach 100X customers, and c) Allowing more intelligence to the channels. To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter. Job Designation: Key Accounts Manager Location: Mumbai, Bangalore, Delhi Duties: - This role will onsite at the customer's location. - The incumbent will work very closely with the point of contact/s from the customer's end and will ensure that the Key Account Manager (KAM) assigned to the specific customer and the customer is constantly updated about serious issues. - Share the service assurance tracker on daily basis to the customer. - Proactively seek to get all the issues resolved. - Escalate directly to internal leadership in case the issues don- t get resolved in 4 hours. - Push the KAMs and internal leadership for support in issue resolution as soon as possible without waiting for TATs. - Identify all risks in the customer account from the Innoviti Service Assurance perspective and proactively track them to get them closed. Skills and Qualifications: - Graduation or Post graduation / MBA from reputed tier 1 colleges - Should have prior experience in a customer facing role / customer handling skills either in the Telecom, Banking or Payment industry - Good project management skills Integrating the scope, planning and delivering results - Ability to adapt in customer environment and Coordinate with Internal team pushing for results/output - Strong situational management skills. - Team management and process-oriented approach - Strong written and verbal communication skills. - Ability to embrace change and work as a change agent for Customer Personality: The ideal person for this role should have zero tolerance to service issues and have an extreme level of customer orientation. Needless to mention the person should be self-driven, results-oriented with a positive outlook and impeccable integrity. He/She would have a track record of delivering results consistently in uncertain environments. Should have excellent communication skills with an ability to manage crucial conversations with senior people at customer organizations.

Bangalore

Delhi NCR

Mumbai

Innoviti Payment Solutions -  Key Accounts Manager   

Innoviti Payment Solutions -  Key Accounts Manager    ,Job Description for Innoviti Payment Solutions -  Key Accounts Manager    in Innoviti in  Bangalore Delhi NCR Mumbai for (8-17) years of experience. Apply Now!

Job Description for Innoviti Payment Solutions -  Key Accounts Manager    in Innoviti in  Bangalore Delhi NCR Mumbai for (8-17) years of experience. Apply Now!