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07/12 Sujith
HR at Innoviti

Views:2211 Applications:271 Rec. Actions:Recruiter Actions:18

Innoviti Payment Solutions - Senior Manager - Program Management (10-14 yrs)

Bangalore Job Code: 519500

Job designation: Senior Manager Program Management

Company Information:

Innoviti's vision is to organize the flow of payments through every stage of a supply chain. Innoviti is doing this by creating a multi-sided platform that connects various constituents of the supply chain, such as brands, distributors, merchants, financial service providers. Its aim is to reduce the friction these constituents face in carrying out payments. They come on the platform because they find other constituents on and they find the cost of interaction here far lower than doing it directly. They can discover interactions happening on the platform that are profitable to them and participate in it.

The key to its success is discovering use cases that can deliver new interactions. Innoviti has used an industry-focussed approach for discovery of these. The next important aspect is the delivery of these interactions. Here Innoviti has used an experience-centric approach. We believe features can be copied, but not experiences. An ability to deliver unique experiences for industry-focussed use cases provides an edge that is unmatched and has been the cornerstone of Innoviti's continued success.

Innoviti started its payments business in 2008 and has consistently used the above approach to build use cases and deliver experiences that differentiate it. Be it the first short-term lending facility for small businesses delivered in 2009 or ability for organized merchants to accept UPI within their existing workflow in 2017.

The company delivers these use cases across the supply chain to interactions happening between businesses and consumers and also between businesses. Innoviti today processes over 3B$ of B2C payments annually across 700 cities. The B2B business processes 100M$ worth of credit transactions annually for over 30,000 small businesses from 50 cities.

The company's plans ahead are to scale up its platform business by a) getting on more constituents across the supply chain and b) discovering more use cases especially up in the supply chain when businesses buy from their suppliers.

If our track record is anything to go by, we have already made a small dent in the world of payments! We are now looking for enhancing our team with talented individuals who are ready to address more complex challenges and make a bigger dent!

Would you like to join this journey-

Job description

Designation: Senior Manager Program Management

Location: Flexible

Reporting to: AVP Systems Engineering

Role and responsibilities:

To provide pre-sales support to business team. To handhold projects from sales closure to production ensuring that the customer experience promised during sales is delivered to the customer. To constantly reduce friction in the way of taking a customer live and managing them.

Duties:

- Understand the overall go-to-market strategy and design solution sets that can be used by sales for quick closure.

- Provide pre-sales support to the sales team.

- Carry out integration of Innoviti platform with merchant system in an efficient way.

- Ensure that all customer requirements asked for are delivered in the integration.

- Carry out in-store support to customer during the pilot phase.

- Carry out communication to the customer during pilot phase establishing proof of experience promised and being delivered.

- Understand nuances of the customer environment and carry out training of pilot stores to understand effectiveness of Innoviti support.

- Work with Operations team to fine-tune the roll-out and post roll-out support for the customer. Ensure that the Operations team is adequately trained in the same with corresponding documentation put in place.

- Throughout the UAT and Pilot process actively communicate to the customer the experience being delivered.

- Once a project moves from Pilot to roll-out, track the metrics of the system to understand future improvements to be done in the processes and technology.

- Carry out process changes and provide inputs to the Product Engineering teams.

- Work on automating integration and reporting tasks to allow for rapid scale up of integrated systems.

- Identify metrics that can measure the effectiveness of the various functions being carried out by the team and set metrics for continuous improvement.

Personality:

Self-driven, results-oriented with a positive outlook and impeccable integrity. Having a high orientation towards business and clear understanding of the difference between creating a product and delivering business value. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior executives of large companies. A natural risk spotter who can quickly understand friction lying in business and work towards eliminating it.

Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.

Benefits:

This job will provide the individual with an opportunity to work on one of the most difficult aspects of Innoviti's business - product management. Allows person to contribute to the platform in building one of the hottest payment companies. Contributing to Innoviti achieving its vision will provide an opportunity to the individual to be recognized as one of the members that made it happen.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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