Innoviti Payment Solutions - Manager - Trainer - Sales & Cash Management

Job Designation: Manager - Trainer Cashier

Company Information:

Innoviti Payment Solutions (Innoviti) started its payments business in 2008 and established itself as a pioneer in the use of technology to help businesses across the retail supply chain to better organize the flow of money in their operating cycle.

Innoviti's aim is to fuel India's growth by helping drive a cashless economy. Using its indigenous developed technology and constant innovation, it has delivered differentiated solutions for payments automation, consumer credit distribution and SME lending that have become a benchmark in their respective markets.

Using Innoviti's payment automation and SMELending platform, merchants can offer multiple flexible payment mechanisms (credit/debit cards, mobile-Wallets, UPI-app based payments, Meal & Loyalty Cards etc.) to their end customers, as well as get an access to cost - efficient working capital loans for their inventory purchases. Thus, by helping merchants to optimize the efficiency of money flow across their entire business cycle, Innoviti helps them to both save costs as well as boost sales.

Leading customers such as Reliance Retail, Lifestyle, Yatra, Indigo, Inox, Tanishq, BPCL, WalMart are using Innoviti's products. With a client base of over 30,000+ retail merchant partners, Innoviti's uniPAY NEXT omni-channel payment automation platform processes over US$ 3 Billion of digital payment transactions annually including US$200Mn of consumer credit disbursement. Innoviti's smelending.com platform is among the largest automated digital lending platforms for SMEs in South & Southeast Asia, having disbursed nearly US$ 500 million in working capital loans to small businesses since inception.

The company has won Deloitte Asia Pacific award three years in a row and Red Herring Asia award twice. Innoviti is backed by marquee investors such as Titan, Catamaran Ventures, SBI-FMO Fund (Singapore), Bessemer Venture Partners and NIIC, Canada.

Innoviti's vision of organizing the flow of money across the supply chain is a game changer in the world of payments. This vision will lead to creating of an industry akin to the ERP industry that led to organizing the flow of goods.

Innoviti's proven track record of having systematically deliver to this strategy as shown by its rapid growth and product innovation is testimony of the leadership it demonstrates in this market. If our track record is anything to go by, we have already made a small dent in the world of payments!

We are now looking for enhancing our team with talented individuals who are ready to address more complex challenges and make a bigger dent!

Would you like to join this journey?

Designation: Manager - Trainer Cashier

Location: Bangalore

Reporting to: Senior Manager - L&D

Objective:

This position is primarily accountable to ensure the Store Operations team have the required operational and soft skills to effectively perform their roles. The position will partner closely with operational and HR stakeholders.

Skills and qualifications:

- Strong oral and written communication skills

- Experience of delivering retail staff training

- Must be familiar with English, Hindi and minimum one more regional language

- Must be willing to travel up to 70%

- Bachelor Degree in Business Administration/Management or a related field with a minimum of 7+ years of experience in Retail operations

- Organize and conduct trainings in retail store offices across India

- Trainings to be conducted in shifts to ensure 100% coverage of cashiers in each store

- Monitor the cashier at work as a part of the training program and monitor every step of the process with the objective of increasing business through improved training processes

- Train the company field support people also so that they can train the cashier every time they visit the stores

- Role play as a customer to validate understanding to complete the training for every cashier

- Create physical training material to be placed on cashier counters

- Always ensure the most updated application and process details are available, displayed and used for the training

- Share training material with the Store operations teams

- Collect feedback during and post the training programs to develop the content of the training and improve the training process further

- Roll out and adherence of the training calendar as per the plan

- Conduct evaluations of cashiers to assess understanding of the process

- Monitor, track and provide training reports to the relevant stakeholders

- Submit required reports and MIS as per defined timelines

- Stay updated with new application versions and prepare the documents accordingly

Salary offered - min 10 LPA