Innoviti Payment Solutions - Associate Vice President - Product Design & Management

Company Information :

- Innoviti Payment Solutions (Innoviti) started its payments business in 2008. It quickly established itself as a pioneer on innovation and leader of execution in the payments space. Processing over 3B$ worth of payments annually from 700+ cities in India, the company has grown at a CAGR of 50+% over the past 3 years. Marquee brands such as such as Reliance Retail, Landmark Group, Indigo, Inox, PVR, Titan, Walmart and others.

- With marquee investors - The Titan Company, Catamaran Ventures, Bessemer Venture Partners and SBI-FMO, the company is well capitalized to drive its vision.

- Our vision is to reduce the cost of accessing money for everyone. This will help fuel economic growth in a small way. Our mission is to organize the flow of money to do this.

- The company has created a multi-sided payments platform that helps in doing this. This platform has a unique ability - to add intelligence to traditional payment channels helping businesses reduce cost and enhance sales. Four kinds of businesses get attracted to use these channels.

a) Merchants who want insights into customer payments for better control and reduced payment back-office operations.

b) Brands who want to drive preference for their products through lower cost and better controlled promotions at these merchants.

c) Financial service providers such as payment entities, wallets, employee benefit cards, who want to drive preference for their payment instrument.

d) Banks and lenders who want to get access to customers at these merchants to offer them loans at a lower risk and cost than other channels.

Innoviti is addressing these customers through two key propositions - a) uniPAY Next - a set of consumer payment and lending services and b) smelending.com - a set of short-term working capital services for small businesses.

Over the past two years the company has invested heavily in building up the platform. It is now ready to disrupt the business by changing the way payments platforms add value and attract and onboard customers. It would do this by:

a) Making the platform open to onboard customers easily,

b) Changing distribution models to reach 100X customers, and

c) Allowing more intelligence to the channels.

To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.

Job description

Designation: Associate Vice President - Product Design & Management

Location: Bangalore

Reporting to: CMO - Chief Marketing Officer

Role and responsibilities:

To design and manage the addition of new use cases on the platform. To monitor the performance of existing use cases and evolve them to improve their offtake.

Duties :

- Understand from the product marketing team new use cases to be added and detail out their design.

- Translate the design into detailed requirements for technology development, business operations, finance and customer support teams.

- Collaborate with the teams to refine the design to meet needs of all stakeholders.

- Carry out user acceptance and pilot testing of the use case with all stakeholders and refine the design accordingly.

- Develop documentation, videos and other assets for training of various users.

- Interface with product marketing teams to develop material for training business teams on use case benefits, its functioning and how to sell the same to customers.

- Train business operations teams to provide support to sales for any customer queries around the use case. Provide second level of support to business operations and sales for customer queries on use case benefits.

- Support sales through customer visits to identify possible friction points in the use case and gather feedback on possible enhancements.

- Carry out survey of use case installations and usage to identify friction points and work towards reducing them.

- Identify metrics to capture the completeness and quality of use case design and track the same for continuous improvement.

- Record and organize all market feedback coming to identify possible roadmap features.

- Design and provide reports to CMO and senior management on the progress of use case development and the completeness and quality of the use case delivery.

Qualifications :

- MBA/MTech/BTech from a reputed college.

- 10+ years of experience in design and management of consumer facing technology products.

- Atleast 5+ years of experience in design of such products in the financial services industry.

- 5+ years of experience in managing a team of product designers and business analysts working on such products.

- Strong knowledge and working experience with tools for capture and collaboration on design requirements.

- Demonstrated experience in translating market level requirements to design.

- Demonstrated experience in creating metrics for tracking completeness and quality of design.

- Atleast 5+ years of experience in direct interactions with customers for gathering and refining requirements.

Personality :

Self-driven, results-oriented with a positive outlook and impeccable integrity. Having a high orientation towards business and clear understanding of the difference between creating a product and delivering business value. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior executives of large companies. A natural risk spotter who can quickly understand friction lying in business and work towards eliminating it.

Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.

Benefits:

This job will provide the individual with an opportunity to work on one of the most difficult aspects of Innoviti's business - product management. Allows person to contribute to the platform in building one of the hottest payment companies. Contributing to Innoviti achieving its vision will provide an opportunity to the individual to be recognized as one of the members that made it happen.