jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
12/07 Nidhi Kalra
Director at Its All About People Pvt. Ltd.

Views:2940 Applications:85 Rec. Actions:Recruiter Actions:50

Infrastructure Head - Service Delivery Management - IT (10-12 yrs)

Delhi NCR Job Code: 719858

Position: - Infrastructure Head.

Job Description:-

Core Competencies: - IT Software /Infrastructure Management/ Service Delivery Management / Project Management / People Management / Business Growth/ Technology Infrastructure

- Technology experience across Dotnet / J2EE/Java, C, C++,Unix(System Programming),Big Data/Analytics, Hadoop, HBase, Hive, Pig, Scoop, Tableau/QlikView & Mobile Application Development ( Android/iOS) / ERP / CRM / IVR projects / telephony based projects.

- Technology Infrastructure Architect with Strong Project Management Skill.

- Excellent basic technology skills across domains - Networks & Telecom/voice Infrastructure, Servers, Storage, End User Computing.

- Design and Setup of new sites and datacenters

- Knowledge of industry Audit standards (Like ISO27K, ISO20K, PCI, SOC1, SOC2, etc).

- Planning and organizing skills.

- Global Lead for IT Operations and IT Projects, responsible for Technology Infrastructure design, implementation and IT operations across global locations.

- IT Project lead, ensuring setup of technology infrastructure as per business schedule.

- Setup and implement best IT solutions, process, and practices, drive the implementation of shared service frameworks.

- Leads the development of SLAs, TAT's and KPIs, front to back across the solutions, supporting benchmarking activities and monitoring performance against agreed metric.

- Handle Client/Business escalations and ensure quick issues resolution.

- IT Service Management using ITIL, ITSM framework, Incident management, SLA Management, Crisis management and Vendor management.

- Incident and Problem Management, troubleshoot techniques, root cause analysis, and change management, maintain high-quality IT Service levels for a 24x7 environment.

- Service Reviews with internal and external stakeholder to suggest service improvement plans, Capacity management.

- Ensure discussions and decisions lead toward closure of end-user requests within SLA.

- Create, Implement and periodically test BCP and DR for the technology Infrastructure.

- Ensure implementation of Customer Security Compliance requirement and certifications. Support Internal and External Compliance certifications.

Experience: MBA with 10+ Yrs of IT infrastructure experience

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.