Infrastructure Delivery Manager - IT

- Offshore delivery manager who has managed offshore and onsite delivery teams. Should have good experience in Infra services

- End to End Hands-on experience and understanding from Deal Solutioning to Delivery

- Minimum of 15 year's out of which atleast 10+ years of IT Infrastructure Operations/ Datacenter Operations & Management

- Strong Techno-operational/ Business Orientation and Cost Sensitive with ability to balance decisions between Automation and People & Infrastructure Availability.

- Strong Leadership/ Team Building/ Decision Making attribute

- Previous experience in handling the Technical team with people Manager role

- Demonstrated success in creating a delivery organization using Enterprise IT Systems Management Tools & managing it either for a F-500 company or for a leading IT Service Company

- Expertise in Defining Process and ensure the implementation within the Service Delivery

- Explicit knowledge of client Service Level Agreement, Delivery floor KPI measurement, defining the run books relevant to Infrastructure delivery, client delivery reviews

- Organization; exposure to ITIL Best Practices is necessary

- Previous experience in handling any Global Banking client with an adequate knowledge of Banking client security compliances, experience in handling Infrastructure delivery ( Production & Non production) linked to client business critical applications in a high secured Off-shore delivery centers

- Open to Intensive Travel both inbound and out bound

Required Skills

- Good understanding of Tools deployed to manage the datacenter Management (Client owned /Service provider owned tools delivery platform)

- In depth knowledge in Managing the datacenter technologies and Service improvement plans

- Understand the automation and transformation lever to drive the delivery SME

Behavioral Skills:

- Available on 24 x 7 basis in the event of emergencies and should be contactable after office hours

- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.

- Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

- Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

- Bachelor's degree in Engineering (in Computer Science/ Electrical/ Electronic/ Communication), Full time graduation in any of technical streams

- Certification: ITIL, any Technical Certification