Infosys BPO - Manager - Transactional Quality - Green Belt Certified

Transactional Quality Manager - Hyderabad - Green Belt Certified - Exp - 8 - 12

Responsibilities :

1. Process Management : Provide implementation support for process improvement deploy improvement plan. Drive risk mitigation process improvement at engagement(s) level, act as point of escalation for all risk quality.

2. Process Institutionalization : Conduct verification audits to identify gaps in compliance to QMS; Raise and follow up on closure of CARs (Corrective Action Report(s)), Monitor Deploy process verification methods transaction monitoring.

3. Create engines for large-scale transformations and ensure implementation : Lead / participate in improvement projects; Collect and analyze data, Conduct audits and provide insights on improvement opportunities.

4. Risk Management : Identify Dc level, process level and engagement level risk by performing risk audit, and discussion with process owner and COHs.

5. Benchmarking with multiple models - bring in best-in-class practices, create platforms for sharing best-in-class practices: Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org. level.

6. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc.): Support process owner to drive improvement plan for CSAT at org. level, analyze, provide feedback and drive corrective and preventive actions.

What are we looking for in you :

Educational Requirements (Must have) :

- MBA with 5 year of experience OR

- Engineering graduate with min 6 years of experience OR

- Non Engineering graduate with min 7 years of experience

Skills :

Manager - Quality (Lean) :

Hands on Lean experience across multiple domain knowledge :

- Trainer

- Project Management skills

- Excellent Communication skills

- Certified GB/ Trained BB

- Good Minitab and Excel skills

- In-depth knowledge of lean principles