Infosys BPO - Lead - Client Operations & Services

Position: Lead - Client Operations & Services

Key Job Responsibilities

- Span of control - 200-250 FTEs

- Operations delivery/ Program Management

- Client stakeholder management

- Business planning and review

- Talent management

- SLA and Governance compliance

- Quality planning/management

Key skills required

Must Have:

- Attention to detail mindset

- Analytical Skills

- Problem Solving Skill- Structured thought process

- Ability to deal with ambiguity

- Excellent communication and presentation skills

- Client Stakeholder management

- Strong people management and WFM skills

Good to have:

- Exposure towards BO/ TABLEAU /SQL

- Six Sigma exposure/ Trained

- Knowledge of maps/GIS background

- Management degree from Tier1 or Tier 2 B-schools

Minimum: 10 yrs of experience

Shifts: Flexible to work in Night shifts