Talent Acquisition at Info Edge India Ltd
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Info Edge - Senior Manager - Process Quality/Transactional Quality - 99acres.com (5-8 yrs)
Senior Manager - Process Quality / Transactional Quality
- Info Edge is India's leading consumer internet company. With online presence in recruitment, matrimony, real estate and education, and strong brands like Naukri.com, 99acres.com, jeevansathi.com and Shiksha.com.
- Having revolutionized the online classified space, today Info Edge has a market capitalization of over Rs. 20,000 crore, with a network of 62 offices located in 43 cities throughout India, Info Edge has 4,300 employees engaged in innovation, product development, integration with mobile and social media, technology and technology updation, research and development, quality assurance, sales, marketing and payment collection.
- Our financial track record shows a strong upward trend - Net Sales in Mar-19 were Rs. 850 Cr. with EBIT Margin of 29.2%. Info Edge is clearly focused on aggressively investing on both products and services with a focus on human capital.
About BU : 99acres.com :
- Launched by Info Edge India Ltd. in September 2005, 99acres.com is a gateway to one of the fastest growing property markets of the world, an information 'exchange' for buying, renting and selling of all types of residential and commercial properties anywhere in India.
- The website enables easy access to a huge property bank and allows direct connect with brokers/builders in cities as well as remote parts of the country. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 8 lakh residential and commercial property listings and over 1.5 lakh new projects.
- Not only this, it has the highest traffic share, time spent on site and maximum page views, making it the most popular real estate portal in the country. Backed by a strong team and a network across 40 cities in India, 99acres.com has garnered faith and support of the real estate community in India within a very short time span.
Job Role & Responsibility :
- The job entails handling transactional quality audit operations, Information Quality Operations for 99acres.com.
- It requires working extensively with Business process teams to get improvement action plans debated, identified and implemented considering the business context.
- Will responsible to renew processes to ensure calibration of audit parameters (Auditor to Auditor, Auditors to Standard, Standard to Process stakeholders, Standards to Customer Experience).
- Will needs to ensure that best practices are identified, shared and implemented.
- Will be required to actively participate in ensuring staffing as per expected volumes and transactions on the website.
- Ensure hiring, training & development, retention and engagement of team.
- Will be responsible for tracking of identifying and tracking key customer experience metric and facilitating improvement projects.