Info Edge - Senior Manager/AVP - Projects & Program Management

We are Info Edge, a pioneer in the Indian internet ecosystem. You may have heard about us when you are looking for a job (Naukri, iimjobs, hirist, AmbitionBox, Job Hai, BigShyft), a house (99acres), a life partner (Jeevansathi) or while you were studying (Shiksha). We run all these in house. We also invest actively and you might recognize us if you order food online (Zomato) or buy insurance online (Policy Bazaar). More about us here!

In short, we constantly strive to run sustainable businesses in the consumer internet space in India. We are $9-Billion in market cap but are a lot more in how we touch everyone's life on a day-to-day basis. And we aspire to do more.

Job Description :

- Define and track performance metrics (daily, weekly, monthly) for the client growth and operations processes

- Figure out different client acquisition strategies and scale the ones which work out well

- Prepare and execute new city launches

- Set up automated processes for new client on boarding

- Optimize existing processes on a continuous basis by figuring out bottlenecks

- Own client NPS

- Ensure value delivery to the entire client

- Set up and drive the complaint management processes

- Work closely with product and run continuous beta tests on upcoming product features

- Manage the entire operations team including hiring, performance management and training

Required Skills :

- Team Management

- Stakeholder management

- Scaling business growth and operations

- Exposure to consumer internet businesses