Info Edge - Head - Delivery & Campaign Management

About Info Edge India Ltd

Info Edge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About the role

This is a leadership role and responsibility will include working cross functionally with the internal teams to influence some of the important KPIs for assigned business portfolios.

The role involves team management and the person will be responsible to manage and coach a group of digital platform optimizers.

With Key focus areas divided into;

- Strategy

- Tactical drives

- Execution rigor People leadership

o People leadership

o Continuous automation of recurring processes

Role Responsibilities:

- Oversee the campaign delivery, targeting and media strategy for top strategic accounts.

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Deliver all campaigns in full and on time, meeting or exceeding client performance benchmarks

- Ensure all client delivery restrictions are abided by

- Collaborate with Product and Technology teams to develop solutions that will enhance our operational efficiency and improve campaign performance

- Delivery of campaigns against goal

- Review customer complaints and concerns and seek to improve the customer experience

Preferred:

- Work experience with a strong focus on customer experience, preferably in Consumer Tech space

- Proven work experience as a campaign delivery manager or similar role

- Role requires the person to have high levels of accountability

- Experience in managing and coaching a team

- Effective campaign management skills with a strong customer focus

- Ability to learn quickly and operate in a matrixed environment with minimal oversight

- Knowledge of the internet and its commercial/marketing benefits

- Demonstrates problem solving skills