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18/09 Sanjeev Kumar
Regional Business Head at Infinite Uptime

Views:543 Applications:142 Rec. Actions:Recruiter Actions:62

Infinite Uptime - Customer Success Manager - IIT/NIT/IIM/XLRI/MDI (1-5 yrs)

Bhubaneshwar/Kolkata/Jamshedpur/Jharkhand/Orissa,Odisha Job Code: 1315903

We are looking for a Customer Success Manager, as CSM you will be responsible for building strong relationships with our customers and ensuring their success with our software-as-a-service (SAAS) solutions. We work in B2B space.

You will get opportunity to manage large companies such as Tata Steel, Vedanta etc.

Candidate must be engineering graduate. Masters from a Tier 1 college preferred Current location should be in Eastern India : Kolkata, Bhubaneshwar, Jamshedpur etc.

Your responsibilities:

The person leading this role would be expected to:

- Build strong relationships with our customers, serving as their primary point of contact

- Conduct onboarding and training sessions to ensure customers are successfully onboarded and educated on our products

- Collaborate with the sales team to identify upsell and cross-sell opportunities and help drive customer expansion

- Conduct regular check-ins with customers to ensure they are achieving their desired outcomes and to address any issues or concerns they may have

- Work closely with the customer support team to ensure timely resolution of any technical issues or product-related questions

- Actively monitor customer health and engagement to identify and mitigate any risks of churn

- Provide feedback to the product team on customer needs and feature requests to drive product development

- Maintain accurate and up-to-date customer information

- Participate in customer-focused projects and initiatives as needed

Women-friendly workplace:

Maternity and Paternity Benefits

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