Project Manager - CRM Next - Solution Delivery

Purpose :

- Person will be responsible for a full range of activities that ensure the operational effectiveness and excellence of the business unit.

- Will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness.

- As a project manager will lead a number of key projects for the business unit.

- As a business analyst will be the functional expert on the specified application(s).He/she will be the sole point of contact between the business unit and Information Technology's Team.

Essential Duties:

- Business Analysis for change management

- Project Management

- Design of standard operating procedures (SOP)

- Co-ordination with vendor and internal stakeholders to ensure end to end delivery of projects and initiatives.

Core Competencies:

- Business Analysis

- Business Planning and Management

- Process definition and Documentation

- Champion for Change

- Problem Solving

- Results-oriented; able to work independently as well as in a team

- Excellent oral and written communication skills

Preferred Domain Exposure :

- Functional knowledge of Customer Relationship Management (CRM) Application.

- Experience in implementation of CRM application in BFSI sector

- Project Implementation for BFSI Sector

- Understands processes and solutionizes process flow in the application as per business requirement

- Core Banking & Digital space experience

Additional Skills:

- Advanced skills in Microsoft Office applications, specifically Outlook, Word, Excel, Powerpoint.

- Knowledge of MS Project.

- Technical knowledge would be an added advantage

Education:

Essential requirement: Post Graduation/MBA

Work Experience:

- Minimum 5 to 7 years of experience in BFSI or consulting space.

- Past experience of implantation of CRM platforms would be preferred

- Proven ability to bridge technology and business goal to provide productive solutions to the required stakeholders.

- Capability to re-engineer and redefine processes

- Experienced in interfacing with key business units including Product, Operations, Vendor Management, and Technology Research

- Excellent communicator with emphasis on building strong relationships of IT and Operations personnel.

- Quick learner who can rapidly adapt to emerging technologies.

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