IndusInd Bank - Head - Exclusive Relationship Management

Job Description :

- Build and deepen relationships with existing Exclusive Customers to achieve increase in share of wallet and revenues.

- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.

- Implementation of Aggressive Sales Process, Reward & Recognition Programs and Incentive Plans for the team to acquire large prospective customers

- Implement an integrate Lead Generation and RM Management System to track and improve sales efficiency

- Interface with the product groups like IC, Banca and Asset Specialist for various client related and sales channel related initiatives

- Prepare and track MIS reports/dashboards for effective tracking and decision making on various vectors of performance

- Ensure effective implantation of Training and Development - E Learning initiatives launched from time to time for the channel

- Ensure Quality of Sales and adherence of product compliance

- Certification of RMs as required/stipulated from time to time