Director - Human Resources at Indifi Technologies Pvt. Ltd
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Indifi - Director/Vice President - Operations - Loan/Credit (7-8 yrs)
Indifi is looking for smart, hungry, ownership-driven people looking to take responsibilities beyond their years of experience. This is an excellent opportunity for anyone interested in getting in early at a start-up with tremendous scale potential.
Key Responsibilities :
- Lead PAN India Disbursement, Customer Service, Post Disbursement and Credit operation functions .
- Lead, Coach and Mentor 50+ member team of Operations, Customer Service, Quality Check, Credit and Back office Operations.
- Monitor loan disbursement, managing end to end KYC validation process and meeting the assigned productivity and accuracy.
- Gather and analyse customer feedback and performance metrics data to improve customer service quality.
- Manage post disbursement operations including loan account up-dation, repayment management, NACH process, reconciliation etc.
- Manage PAN India credit operations with adherence to TAT and Quality as per agreed indicators .
- Creation of automated reports for MIS, process improvement, productivity and accuracy.
- On-boarding of various agencies / outsourced vendors and ensure compliance to set controls and standards.
- Continuously work on identifying gaps and implement changes that would enhance the process flow of various activities, thereby improving productivity and deliver improved performance .
Desired Skills and Experience:
- 7-10 years of similar work experience in lending business.
- Good Team Management Skills
- Ability to strategize and improve processes and systems.
- Ability to prioritize in an ambiguous environment.
- Analytical and practical understanding of workflow, capacity planning and process implementation.
- Operational knowledge of documentation and security creation in respect of loan accounts.
- Internal and External stake holder management
- Masters from any business school preferred.
Indifi seeks to improve access to SMB financing in India, by providing small businesses access to multiple lenders. It substantially improves the experience that borrowers get in terms of speed of approval and disbursement, convenience of the loan process, relevance of the loan product to their business needs, and finding the best rates in the market. Indifi does so by data collection and analysis from disparate data sources, thereby minimizing the need for physical data collection. The company has received funding from top-tier VC firms such as Accel Partners, Elevar Equity and Omidyar Network.