Senior Executive - HR at Indifi
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Indifi - Assistant Manager - Operations - FinTech (2-4 yrs)
Roles and Responsibilities
- Driving quality within the Customer Service team.
- Ensuring Agents are providing a correct and complete response to the customer in the very first instance
- Ensuring no re-open complaints
- Imparting training to CS agents to ensure quality for each transaction
- Reviewing tickets and agent wise quality parameters
Desired Candidate Profile
- Similar work experience in customer service
- Good Team Management Skills
- Ability to improve processes and systems.
- Ability to influence agents
- Analytical and practical understanding of workflow
IndifiTechnologies is an enabler of micro, small, and medium enterprises (MSME) financing in India, Indifi Technologies, while maintaining its focus on MSMEbusinesses, intends to direct the investments towards furthering its products and technology.
With a 350BUSD debt financing Gap, in India's MSME segment, Indifi brings in a technology platform that will aggregate the lenders and identify the needs and work with partners to fulfill to enable the small businesses to have greater access to low-cost debt. Apart from being a market place for lenders and SME borrowers, Indifi also provides finance to SMEs that have not been able to fulfill their financial needs. Indifi currently provides loans in the range of Rs. 1 to Rs. 40L, with average loan size being in the range of Rs. 5 L. The Company has already provided about 1500 loans and the credit performance is better than the industry average.
IndifiTechnologies strive to differentiate by going deeper into segments rather than spread horizontally across segments. They have already tied up with an online travel company (Makemytrip.com), a cab aggregator, and an e-commerce company to access their database of SMEs. Indifi's unique platform combines smart data analytics and strategic partnerships with supply and distribution chain aggregators in a one-stop solution, revolutionizing the way lenders reach and underwrite credit to MSMEs. Lenders such as Edelweiss, Lending kart, and CapitalFirst are already on its platform.
With strong leaders like Alok Mittal and Siddharth Mahanot, Indifi has raised a total of $36M with the latest series C round of $21M led by UK government-owned development finance institution CDC Group. Existing investors including Accel, Elevar Equity, Omidyar Networks, and Flourish Ventures participated in the round.
Alok Mittal - Alok is co-founder and CEO of Indifi, a platform to expand access to debt financing for Indian SMEs.
Alok is a successful first-generation entrepreneur based in India. Alok is also a founding member of the Indian Angel Network, which is a forum for making angel investments. He last led India operations of Canaan Partners, a premier USbased venture capital firm. Earlier, he co-founded JobsAhead.com in 1999. JobsAhead.com is the leading e-recruitment business focused on the Indian market and was acquired by Monster.com recently.
Before founding JobsAhead, Alok worked with Hughes software in telecom and internet technologies. Alok is a computer science graduate from IIT Delhi and completed his MS and Management of Technology programs from UC Berkeley. Alok is passionate about creating value through startups! He is also keenly interested in entrepreneurship development in India. He has organized a venture community blog at http://www.venturewoods.org
Siddharth Mahanot - Siddharth is the Co-Founder and CEO at Indifi Technologies Private Limited. Indifi started in June 2015 and is creating a platform to enable access to debt financing for small businesses. Prior to co-founding Indifi, Siddharth has worked for over 14 years with various renowned financial services organizations like IndiaBulls, Edelweiss, and Citibank in Credit Underwriting and Risk Management functions. Carries experience in underwriting across various products like Mortgages, Commercial Lending, Secured and Unsecured SME Financing, Small Ticket Housing Finance to informal segment, and Microfinance.