IndiaMART.com - Business Manager - Client Servicing

Job Summary :

- Servicing the existing clients.

- Achievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.

- Responsible for client retention, per client revenue optimization & renewals with his/her team.

- Keep a close track on work in process, customer complaints and accounts receivables.

- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status and receivables.

- Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.

- Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports.

- Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.

- Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.

- Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.

- Drive performance incentive structure and sales promotion schemes.

- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.

- To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.

- To ensure that all payments are collected as per the company's payment terms.

- Ensure adherence to sales processes and requirements.

Knowledge :

- Knowledge and application of sales techniques such as: Rapport building, selling on emotion, building value in the product, and closing the sale.

- Keen understanding of the business and technical contexts in which key accounts are situated.

Skills :

- Quick thinking and problem solving skills

- Excellent verbal communication skills

- Excellent active listening skills

- Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior :

- Aggressive self-starter who inspires a diverse team

- Positive and enthusiastic attitude

- Handles Rejection well

- Customer focus and result oriented approach