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Executive at IndiaMART InterMESH Ltd.
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IndiaMART - Senior Manager - WC Vertical (2-5 yrs)
Senior Manager (WC Vertical Head)
- Own the customers' post-live onboarding journey
- Ensure a positive early experience, detailed handholding and right expectation setting through on-call conversations with customers by team
- Drive team of 50+ executives and Team Leads and lead to exceptional outputs through strong performance tracking and team grooming measures
- Key metrics that need to be driven - client NPS, quality of interactions, SLAs around client training completion
- Bring innovations and best practices to drive best-in-class onboarding experience for customers
- Share solutions and drive improvements in processes and products by regular process reviews and insights from data analysis and Maintaining process compliances and hygiene
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