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10/11 Aashi Jain
Executive at IndiaMART InterMESH Ltd.

Views:578 Applications:85 Rec. Actions:Recruiter Actions:82

IndiaMART - Senior Manager - WC Vertical (2-5 yrs)

Noida/Greater Noida Job Code: 1178493

Senior Manager (WC Vertical Head)

- Own the customers' post-live onboarding journey

- Ensure a positive early experience, detailed handholding and right expectation setting through on-call conversations with customers by team

- Drive team of 50+ executives and Team Leads and lead to exceptional outputs through strong performance tracking and team grooming measures

- Key metrics that need to be driven - client NPS, quality of interactions, SLAs around client training completion

- Bring innovations and best practices to drive best-in-class onboarding experience for customers

- Share solutions and drive improvements in processes and products by regular process reviews and insights from data analysis and Maintaining process compliances and hygiene

Women-friendly workplace:

Maternity and Paternity Benefits

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