IndiaMART - Operations Manager - Customer Service

Operations Manager

About IndiaMART :

- IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform to SMEs, large enterprises as well as individuals.

- Founded in 1996, the company's mission is - to make doing business easy.

- 3.2 Crore Buyers - 26 Lakh Suppliers - 4.2 Crore Products

IndiaMART for Buyers :

- Convenience of connecting with sellers anytime, anywhere - Wider marketplace with a range of products and suppliers - One-stop- shop for all requirements

IndiaMART for Suppliers :

- Enhanced business visibility - Access to buyers from across the globe - Increased credibility for your brand

- IndiaMART has over 3600 employees located across 65+ offices in the country, and with customers spanning across 200 nations. Its existing investors include Intel Capital, Amadeus Capital, WestBridge Capital & Quona Capital.

- Awards & Achievements - Board Members - Advisors & Observers - Management Team

Skills Required :

- Lead Cross Functional Team

- Defining Product Road Map

- Good technical knowledge

- Good Interpersonal Skills/Leadership skills

- Critical thinking and Problem-Solving Skills

- Planning and Organizing and Team Work

Key Responsibilities :

- Manage customer operations solving customer tickets and Queries

- Researching and understanding product and product categories

- Designing category structures to enhance user experience

- Sharing feedback for SEO improvement

- Identifying the broken business processes

- Management of productivity and quality

- Enhance and optimise the operational procedure, systems and principles in the areas of information flow and management

- Researching new technologies and alternative methods of efficiency

- Ideate new product strategies, plan and execute it efficiently

- Monitor team performance and report on metrics

Pre-requisites :

Education :

- Preferably a BTech/MBA with 2-4 years of experience

- B.tech (IT/CS) along with knowledge of Machine learning will get preference.

Salary : No bar for deserving candidate.