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22/01 Versha Shree
Executive at IndiaMART

Views:4354 Applications:432 Rec. Actions:Recruiter Actions:53

IndiaMART - Manager - Customer Operations (0-1 yrs)

Dehradun Job Code: 788528

Skills Required

- Lead Cross-Functional Team

- Defining Product Road Map

- Good technical knowledge

- Good Interpersonal Skills/Leadership skills

- Critical thinking and Problem-Solving Skills

- Planning and Organizing and Team Work

Key Responsibilities

- Manage customer operations solving customer tickets and Queries

- Identifying the broken business processes

- Management of productivity and quality

- Enhance and optimize the operational procedure, systems and principles in the areas of information flow and management

- Researching new technologies and alternative methods of efficiency

- Ideate new product strategies, plan and execute it efficiently

- Monitor team performance and report on metrics

Pre-requisites

Education:

- Preferably a BTech/MBA with 3-6 years of experience

- B tech(IT/CS) along with knowledge of Machine learning will get preference

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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