Executive at IndiaMART
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IndiaMART - Manager - Customer Operations (0-1 yrs)
Skills Required
- Lead Cross-Functional Team
- Defining Product Road Map
- Good technical knowledge
- Good Interpersonal Skills/Leadership skills
- Critical thinking and Problem-Solving Skills
- Planning and Organizing and Team Work
Key Responsibilities
- Manage customer operations solving customer tickets and Queries
- Identifying the broken business processes
- Management of productivity and quality
- Enhance and optimize the operational procedure, systems and principles in the areas of information flow and management
- Researching new technologies and alternative methods of efficiency
- Ideate new product strategies, plan and execute it efficiently
- Monitor team performance and report on metrics
Pre-requisites
Education:
- Preferably a BTech/MBA with 3-6 years of experience
- B tech(IT/CS) along with knowledge of Machine learning will get preference
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