IndiaMART - Manager - Customer Operations

Skills Required

- Lead Cross-Functional Team

- Defining Product Road Map

- Good technical knowledge

- Good Interpersonal Skills/Leadership skills

- Critical thinking and Problem-Solving Skills

- Planning and Organizing and Team Work

Key Responsibilities

- Manage customer operations solving customer tickets and Queries

- Identifying the broken business processes

- Management of productivity and quality

- Enhance and optimize the operational procedure, systems and principles in the areas of information flow and management

- Researching new technologies and alternative methods of efficiency

- Ideate new product strategies, plan and execute it efficiently

- Monitor team performance and report on metrics

Pre-requisites

Education:

- Preferably a BTech/MBA with 3-6 years of experience

- B tech(IT/CS) along with knowledge of Machine learning will get preference