Talent Acquisition Executive at IndiaMart InterMesh Ltd
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IndiaMART - Cluster Head - Telesales & Servicing (3-8 yrs)
Cluster Head - Telesales and Servicing
Roles and Responsibilities :
- Managing and developing 50-60 direct and indirect team members
- Direct Revenue ownership for 8k+ customers Building and driving best-in-class servicing practices
- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience
- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells
- Team - Build and drive highly motivated teams
- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders
- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions
Desired Candidate Profile :
- Excellent Team-handling skills
- Quick and Impactful decision-making abilities
- Effective communication and motivation skills
- Able to multi-task well
Eligibility :
- MBA/PGDM from tier 1/2 college
- Min 3 to 8 years of experience in sales and servicing
- Min 1 year of team handling experience with a team size of more than 10 people
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