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12/06 Zeba Zahid
Talent Acquisition Executive at IndiaMart InterMesh Ltd

Views:2099 Applications:383 Rec. Actions:Recruiter Actions:336

IndiaMART - Cluster Head - Telesales & Servicing (3-8 yrs)

Noida Job Code: 1272805

Cluster Head - Telesales and Servicing


Roles and Responsibilities :


- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers Building and driving best-in-class servicing practices

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions

Desired Candidate Profile :

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills

- Able to multi-task well

Eligibility :

- MBA/PGDM from tier 1/2 college

- Min 3 to 8 years of experience in sales and servicing

- Min 1 year of team handling experience with a team size of more than 10 people

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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