IndiaMART - Cluster Head - Telesales & Servicing

Cluster Head - Telesales and Servicing

Roles and Responsibilities :

- Managing and developing 50-60 direct and indirect team members

- Direct Revenue ownership for 8k+ customers Building and driving best-in-class servicing practices

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and feedback-based insights driven approach to design and implement innovative servicing solutions

Desired Candidate Profile :

- Excellent Team-handling skills

- Quick and Impactful decision-making abilities

- Effective communication and motivation skills

- Able to multi-task well

Eligibility :

- MBA/PGDM from tier 1/2 college

- Min 3 to 8 years of experience in sales and servicing

- Min 1 year of team handling experience with a team size of more than 10 people