Executive at IndiaMART InterMESH Ltd.
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IndiaMART - Cluster Head (1-8 yrs)
Position Description:
- The position holder shall be responsible for heading a servicing cluster with a vision to build the best of client experiences and drive Business growth through Renewals and Upsells.
Job Summary:
- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience
- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells
- Team - Build and drive highly motivated teams through team grooming, engagement and retention
- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders
- Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster
Key Business Skills:
- Customer success champion
- Excellent Team-handling skills
- Effective communication and motivation skills
- Quick and impactful decision making
- Effective multi-tasking ability
- Strong data interpretation abilities
- Problem solutioning approach
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