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17/10 Aashi Jain
Executive at IndiaMART InterMESH Ltd.

Views:1081 Applications:247 Rec. Actions:Recruiter Actions:119

IndiaMART - Cluster Head (1-8 yrs)

Noida Job Code: 1169241

Position Description:

- The position holder shall be responsible for heading a servicing cluster with a vision to build the best of client experiences and drive Business growth through Renewals and Upsells.

Job Summary:

- Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

- Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

- Team - Build and drive highly motivated teams through team grooming, engagement and retention

- Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

- Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster

Key Business Skills:

- Customer success champion

- Excellent Team-handling skills

- Effective communication and motivation skills

- Quick and impactful decision making

- Effective multi-tasking ability

- Strong data interpretation abilities

- Problem solutioning approach

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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