IndiaMART - Cluster Head

Client Experience - Leading the servicing cluster and ensuring a WOW client service experience

Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells

Team - Build and drive highly motivated teams through team grooming, engagement and retention

Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

Solutions - Data and client voice-based insights driven approach to design new best-in-class servicing solutions, and ensuring implementation of the same in the cluster

Customer success champion

Key Business Skills:

- Customer success champion

- Excellent Team-handling skills

- Effective communication and motivation skills

- Quick and impactful decision making

- Effective multi-tasking ability

- Strong data interpretation abilities

- Problem solutioning approach