IndiaMART - Business Manager - Telesales & Servicing

Position Description :

The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.

Job Summary :

- Driving client renewals as well as maximizing the revenue while upselling

- Driving customer delight and ensuring smooth rendering of services

- Acting like a consultant to the client and offering them recommended services and solutions

- Maximizing weekly revenues by overachieving daily targets

- Experience in handling team sizes of more than 20 executives and 3-4 Team Leads

Knowledge :

- The candidate should have hands on experience in client handling and product selling

- The candidate should preferably have knowledge of selling customer solutions over a call

- The candidate should possess prior knowledge about customer retention/ upselling

Skills & Learnings :

- Team-Handling capability

- Effective communication & comprehension skills

- Effective multi-tasking ability

- Quick decision making

- Customer Champion at heart

- Report Management and Data analysis Skills

Attitude & Behavior:

- Ability to build rapport with customers instantly

- Likes to picks up challenges

- Self-starter who likes to build deep understanding through process discussions and self- RCAs

- Good motivator, passionate and confident

Experience:

- Atleast 1-2 years of experience.

- Candidates experienced in team handling roles preferred.

Qualification - MBA or any equivalent degree (Preferred from pedigree college)