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Executive at IndiaMART InterMESH Ltd.
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IndiaMART - Business Manager/Relationship Manager (1-5 yrs)
Position Description :
The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.
Job Summary :
- Driving client renewals as well as maximizing the revenue while upselling
- Driving customer delight and ensuring smooth rendering of services
- Acting like a consultant to the client and offering them recommended services and solutions
- Maximizing weekly revenues by overachieving daily targets
- Experience in handling team sizes of more than 20 executives.
Knowledge:
- The candidate should have hands on experience in client handling and product selling
- The candidate should preferably have knowledge of selling customer solutions over a call
- The candidate should possess prior knowledge about customer retention/ upselling
Skills & Learnings :
- Team-Handling capability
- Effective communication & comprehension skills
- Effective multi-tasking ability
- Quick decision making
- Customer Champion at heart
- Report Management and Data analysis Skills
- Attitude & Behavior:
- Ability to build rapport with customers instantly
- Likes to picks up challenges
- Self-starter who likes to build deep understanding through process discussions and self-RCAs
- Good motivator, passionate and confident
Experience :
- Candidates experienced in team handling roles preferred.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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