Executive at IndiaMART InterMESH Ltd.
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IndiaMART - Business Manager/Relationship Manager (1-5 yrs)
Position Description :
The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.
Job Summary :
- Driving client renewals as well as maximizing the revenue while upselling
- Driving customer delight and ensuring smooth rendering of services
- Acting like a consultant to the client and offering them recommended services and solutions
- Maximizing weekly revenues by overachieving daily targets
- Experience in handling team sizes of more than 20 executives.
- The candidate should have hands on experience in client handling and product selling
- The candidate should preferably have knowledge of selling customer solutions over a call
- The candidate should possess prior knowledge about customer retention/ upselling
Skills & Learnings :
- Team-Handling capability
- Effective communication & comprehension skills
- Effective multi-tasking ability
- Quick decision making
- Customer Champion at heart
- Report Management and Data analysis Skills
- Attitude & Behavior:
- Ability to build rapport with customers instantly
- Likes to picks up challenges
- Self-starter who likes to build deep understanding through process discussions and self-RCAs
- Good motivator, passionate and confident
- Candidates experienced in team handling roles preferred.