India bulls Group has a net worth of over Rs.19,000 crores and the market capitalization stands at over Rs.34,000 crore with four listed companies on stock exchanges. India bulls Group has strong presence in important sectors like financial services and real estate and the group continues its journey of building businesses with diversification and strong cash flows. India bulls group is also entering the business of consumer loans like personal loans, business installment loans and white label cards.  Location: Mumbai, Chennai and Gurgaon.   Job Responsibility :   - To develop and update customer service policies and procedures within the company rules and regulations.  - Managing and monitoring with supervisors, team leaders, executives and sub agents to provide support and Resolve issues.  - Maintaining up-to-date knowledge of industry developments and involvement in networks.  - Monitoring random calls to improve quality, minimize errors and track operative performance  - Build and maintain a positive working environment that attracts and retains high quality staff reviewing the Performance of staff, identifying training needs and provide training sessions.   - Recording statistics, user rates and the performance levels of the centre and preparing reports.  - Organizing staffing, including shift patterns and the number of staff required to meet demand.  - Training, motivating and retaining staff.   - Forecasting and analyzing data against budget figures on a weekly/monthly basis.  Skills :   - Should be fluent in English, Hindi. Knowledge of other languages will be an added advantage.  - Skill set Experienced in Call Center handling Financial Services.   - Strong skills in forming new policies and procedures.  - Keep up with new customer requirements.  - Excellent interpersonal skills, and listening skills and the ability to communicate with a wide range of people.  - Strong customer service ethic Manage and motivate the team.   - 5-8 years experience in call Centre managing a team.

Delhi NCR

Mumbai

Chennai

Others

Indiabulls - Call Center Manager 

Indiabulls - Call Center Manager  ,Job Description for Indiabulls - Call Center Manager  in Dhani in  Delhi NCR Mumbai Chennai Others for (5-10) years of experience. Apply Now!

Job Description for Indiabulls - Call Center Manager  in Dhani in  Delhi NCR Mumbai Chennai Others for (5-10) years of experience. Apply Now!