- 5+ years of experience in a client facing Business Analyst role, delivering medium to large scale CRM solutions.

- CRM implementation experience is required and previous experience working with Microsoft Dynamics 365, IQVIA (OCE, MI) or Veeva preferred.

- Exceptional organizational, presentation, and communication skills, both verbal and written, are required.

- Expertise in developing project documentation, including Business Requirements, Use Cases, Functional Specifications, etc.

- Experience in the Life Sciences industry would be an asset.

- Demonstrated analytical, interpretive and problem-solving skills.

- Ability to simultaneously work on multiple projects at varying stages.

- Strong capability in juggling priorities to meet deadlines while retaining consistently high-quality outcomes.

- Business Analysis or Project Management certification would be an asset.

- Completed university degree or college diploma.

Other Requirements / Working Conditions : 

- Travel to client sites to conduct requirements gathering sessions and attend other key meetings will be required.

- Participation in client and internal calls outside of normal business hours is required.

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