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07/07 Vinay Prakash
Senior Executive - Talent Acquisition at Indegene

Views:6656 Applications:653 Rec. Actions:Recruiter Actions:73

Indegene - Operations Manager (15-18 yrs)

Bangalore Job Code: 832438

Primary Job Functions and Responsibilities:

Job Description:

- Responsible for managing gross margin, project profitability, CSAT, & ESAT for the EMCE Unit

- Accountable for the output of an operations center, ensuring that all customer requirements are met in a cost effective, timely and compliant manner.

- Responsible for bottom-line for various accounts or multiple accounts as assigned

- Manages service level agreement performance as per the SOW

- Identifying and dealing with short-term and long-term risks for various accounts

- Active contribution in strategizing of the accounts - including new service offering and ways to grow the account.

- Active contribution in building short term operational plans and long term strategic plans for the vertical.

- Contributing at company level - company annual plans, strategic plans, and business and process development

- Process Management -

- Ensure policies & procedures applicable to the client are followed and in its relationships with clients

- Playing significant role in building capabilities and processes, and developing people to execute on these plans.

- Ensures that Operational Excellence is embedded in the creative center operations to deliver continuous improvement

- Drive execution while adhering to systems and processes as per various set standards laid down by the company and division .

- Active contribution in managing topline through presales by working closely with the sales team, on assigned accounts.

- Ensuring non-disclosure agreements are signed off by contractors, vendors as applicable

- Manage a large team including Ops. Managers and Leads across multiple work streams

Any Graduate / Post Graduate

Desired Skills and Experience:

Technical Skills:

- Minimum of 15 + years of relevant industry experience is from creative or digital domain, any Graduate with MBA would be preferred

- Should have managed clients; Led large teams and projects independently; demonstrated past experience in building up divisional strategy)

- Understanding of creative strategies, production, digital space and how it can be made production based

- Strong understanding of project management, and financial and business acumen

- Excellent people management skills

- Strong written and verbal communication/presentation skills

- Passion for networking and managing accounts

- Keeping abreast of the latest technical/creative developments and relating them to various business challenges

Soft Skills

- Client focus

- Result orientation

- Communicating with Impact

- Team player

- Process oriented

Experience: work experience of 12 to 15 years

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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