Senior Manager - HR at IncNut Digital
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IncNut Digital - Head - eCommerce Fulfilment Operations - B2C (10-15 yrs)
Fulfilment Ops Head, Ecom- B2C
Candidates from Ecommerce companies and immediate joiners will be given preference.
Exp level: 10-15 yrs
Employment status: Full-time
Compensation: As per industry standards, slightly negotiable for the right fit.
- Oversee and head the entire gamut of eCommerce Fulfilment Operations - Procurement, Warehousing, Shipping, Logistics, Supply chain, Payments, Last mile, Projects, Order Fulfilment, Vendor Management, Contract negotiation, Transportation, etc.
- P&L ownership and management.
- Strategy formulation and implementation through various digital platforms.
- Provide overall direction and leadership to the e-comm team.
- Collaborate with cross-functional teams to manage all aspects of the e-commerce business.
- Identify, evaluate, negotiate and manage strategic 3PL vendors for Pan India global order fulfillment and delivery.
- Meet and sustain all KRAs based on the organizational requirements through process reengineering and efficiency analysis.
- Periodically revisit process flows and recommend course corrections as applicable.
- Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience.
- Liaise with various departments to gain support on customer escalations and resolve operational issues.
- Drive quality and customer experience culture across teams.
- Effective resource planning for the teams.
Qualifications: Post Graduate/Graduate in any discipline. Candidates from top B-schools are preferred.
- Good written & verbal communication skills.
- Planning, Decision Making, Staffing, Stakeholder management, Vendor management, Process Improvement.
- Excellent interpersonal and organizational skills.
- Strong interpersonal skills.
- Effective coordination skills.
- Self-driven, high integrity, proactive, hardworking, team-player.
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