Role : Incident Manager

Experience : 5 to 8 years

Job Purpose :

- Global Cyber security Operations (GCO) provides a coordinated suite of - Network Defence- services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe and is under the management of the Head of Global Cybersecurity Operations.

- This includes dedicated functions for the Monitoring and Detection of threats within the global estate as well as Cyber security Incident Management and Response activities. These two principal functions are supported by additional internal GCO capabilities in; Cyber Intelligence and Threat Analysis, Security Sciences and Client Engagement and Support Services.

- Critical to the success of GCO is it close partnership with sister Cybersecurity teams, IT Infrastructure Delivery, and Global Business and Function clients. The overall GCO mission is placed under the purview of the Group Chief Information Security Officer (CISO).

- The Cybersecurity Incident Management and Response Team is charged with efficiently and effectively handling all information and cybersecurity incidents across the Group on a 24x7 basis. This mission is critical to the protection of HSBC customers, the HSBC brand, shareholder value as well as HSBC information and financial assets.

The Incident Management and Response function is further organised into two primary missions:

1. Incident Management: The coordination and orchestration of technical response activities across the globe, the timely and effective communication of the aforementioned to Global Business and Function stakeholders, Senior Executive Leadership and regulatory bodies.

2. Incident Response: Conducting technical and forensic investigations into matters raised through alerts, intelligence, testing activities and end user reports that lead to a coordinated effort to effectively contain, mitigate and remediate active and potential attacks.

Roles and Responsibilities:

The Cybersecurity Incident Manager is accountable for:

1. Managing the response to cyber security incidents across the globe, taking responsibility for the timely mitigation of cyber-threats and where possible, minimizing further risk to HSBC's information assets and services.

2. Coordinating the actions of multiple business units during the response to cyber security incidents.

3. Providing timely and relevant updates to appropriate stakeholders and decision makers during cyber security incidents.

4. Managing the completion of post-incident reviews, assessing the effectiveness of controls, detection and response capability and supporting the required improvements with the responsible owners.

5. Cultivating close working relationships with regional Cybersecurity leads, Business Information Risk Officers (BIROs) and Risk Managers whose support and knowledge are vital in delivering the remediation of security incidents

6. Maintaining a strong awareness of technology trends and industry best practice, to enable the provision of informed advice and guidance to HSBC Business functions and HSBC IT.

7. Support the development and maintenance of detailed processes and procedures to allow the consistent management of the response to cyber security incidents.

8. Supporting the continued technical enhancement of the security platforms.

9. Supporting the continued evolution of incident management and response capabilities and processes, including automation and orchestration.

10. Supporting a - self-critical- culture whereby identification of weaknesses in the bank's control plane (people, process and technology) are brought to light in an effective manner and addressed.

11. Supporting a culture of individual self-improvement whereby staff are expected to maintain subject matter expertise within their area of focus and within the realm of cybersecurity more broadly.

12. Supporting engagement of Global Businesses and Functions everywhere HSBC does business that drives a global up-lift in cyber security awareness helping to - tell the story- of HSBC Cyber security efforts.

13. Production of Management Information related to the CSIRT mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.

14. Continued development of own incident management skills to enable the management of larger and more complex cyber security incidents.

Skills Required :

1. Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.

2. An ability to perform independent analysis of complex problems and distill relevant findings and root causes.

3. An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.

4. Good understanding of HSBC cyber security principles, global financial services business models, regional compliance regulations and applicable laws.

5. Good understanding and knowledge of common industry cyber security frameworks, standards and methodologies, including; OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.

6. Some experience of 3rd party/peer/regulatory/governmental information sharing and disclosure platforms and/or processes.

7. Excellent knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation and remediation.

8. Good knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.

9. Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits.

10. Good knowledge of common enterprise technology infrastructure, platforms, middleware, databases, applications and tooling, including; Windows, Linux, infrastructure management and networking hardware.

11. Good knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure and Google.

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