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Talent Advisory Partner at Catalyst Solutions
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Incident Manager - BFSI (2-6 yrs)
Essential Functions of the Job:
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
- Remediate deviation of a process for its particular division/department/school
- Point of contact for all major Incidents
- Responsible for communicating with the Incident Process Owner
- Point of contact for all major Incidents
- Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure.
- Represent the first stage of escalation for Incidents
- Monitor the workload
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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