Manager Client Services at Perfect Hired
Views:428 Applications:92 Rec. Actions:Recruiter Actions:70
Implementation Lead - IT (6-10 yrs)
Job Description:
We are looking for a techno-functional consulting champion who builds strong relationships with clients and project manages the entire change & transformation process in the implementation
Responsibilities:
- Manage a team of Consultants to drive implementation of the product with the clients - starting from Business process mapping to User Acceptance testing and taking the customers live within a defined timeline
- Analyze business requirements and design solutions covering various functional scenarios and facilitate client demos
- Prepare the blueprint documents, functional specifications in the Business process mapping stage and assist with the complete solution to the client for client-specific use cases
- Co-ordinate with the Development team to define any change request from the client and solution for the client-specific use case
- Plan and lead meetings and working sessions effectively with both client and product development teams
- Provide Key User Training and support customer to ensure sign off at each milestone as per project plan
- Guide the client through the change management process and managing both internal and external expectations
- Ensure the client is supported throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team)
- Map benefits delivered through the implementation of HRMS
- Prepare documentation to hand over the account to Customer Success team
Requirements:
- MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech
- 6+ years of experience in HR transformation & change management/HCM implementation roles/HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred
- Good in MS Excel, Word and Powerpoint
- Project Management; Familiarity with Project Management tools would be a plus
- Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.