Implementation Engagement Manager - Government/PSU Sector

Roles & Responsibilities :

- Manage client relationships from delivery and engagement side in alignment to Square Panda Programs

- Define programs and strategies to engage each segment & drive action spanning across on-boarding & engagement through various consumer channels

- Create & Manage the development of Engagement & Communication Plan

- Ability to strategize and create a road map of the customer journey

- Work with different internal and external teams to drive customer engagement

- Directly gather on-ground feedback from customer and community groups, including through surveys and community audits.

- Provide customer insights for the curriculum and product teams to enhance internal capabilities.

- Stay in constant lookout for growth hacks, new avenues for achieving growth through innovative efforts, projects

- Develop strong relationships and work collaboratively with product teams to invest in long-term opportunities to influence customer lifecycle

- Engage with internal and external (both government and non-government) stakeholders to enhance understanding of program milestones and deliverables

Required Skills, Abilities & Qualifications :

- 5+ years of professional experience across business/social sector

- Master's degree in development studies or related disciplines, or an MBA is preferred.

- Strong analytical and quantitative skills with experience of using data and metrics to test theories, confirm assumptions, and measure success

- Ability to work in a fast-paced environment

- Hands on and ready to roll up sleeves, to dive deep into the business, in a lean organization

- Excellent written and verbal communication skills. Ability to simplify complex topics for broad audiences and influence key stakeholders.

- Ability to imagine an ambitious future for the program and also understand how to break it into smaller milestones towards delivery

- Experience communicating complex business concepts in verbal and written form.