Implementation Consultant - SaaS

Responsibilities:

- Implement and manage a large volume portfolio of key customer accounts

- Responsible for optimal solution design and ensure it meets the client's business needs

- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution

- Oversee successful implementation/configuration of Replicon's product suite for each customer account by closely working with business analyst

- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action

- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines

- Participate in project planning activities, including defining detailed project tasks/activities

- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing

- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists

- Responsible for overall project management, stakeholder management and customer management

- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement

- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

Qualifications:

- Degree or equivalent work experience in the software industry

- PMP, ITIL certification is a plus

- Overall 8+ years of experience with 6+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus

- Excellent business acumen and experience dealing with challenging situations

- Experience working and communicating with C level executives and HR/Payroll heads

- Experienced in handling multiple complex engagements simultaneously