Location: Remote

Shift: North America

Qualifications:

- Bachelor's Degree or equivalent work experience in the software industry

- 3-8 Years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications

- Extensive technical account management & customer engagement experience

- Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)

- Excellent written & verbal communication skills

- Experience working with senior executive level personnel in customer accounts

Responsibilities:

- Engage and individually manage a large volume portfolio of key customer accounts

- Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution

- Oversee the successful implementation/configuration of Replicon's product suite for each customer account by working with an Implementation Specialist

- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe

- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action

- Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.