Imperia Relationship Manager - HNI - Bank

Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c- s, retaining and enhancing the relationship.

- The RM is also responsible for acquiring new to Bank Imperia relationships.

- To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

- HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention).

- Operations, Marketing & Processes.

- Increase in wallet share

- Product Penetration & contribution towards focused product Customer Service