Technical Account Manager

We are looking for Account Manager with following skillset:

- Minimum 3 to 8 years of work experience in Technical Account Management, or Program Management roles post Bachelors

- Superb relationship, leadership and organizational skills are required for this position

- Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention

- Ability to speak confidently about technical aspects and business strategy, communicate independently with decision makers at all levels

- Be a door opener and set up meetings for the Senior Leadership and Technology teams to identify and growth opportunities within accounts

- Great understanding of on-premises and cloud infrastructure technologies specifically around Azure and its related services.

- Be flexible, possess oriented with outstanding problem solving, written and oral communication skills

- Preference to Candidates with prior relevant experience in a similar fast paced environment

Roles and responsibilities include:

- Create a strategic relationship with key stakeholders, including Engineers, Enterprise Architects, IT Directors and C-Level executives such as CDOs, CTOs and CIOs

- Ability to articulate technical issues in a meaningful way to key stakeholders and become their "trusted advisor"

- Have direct responsibility and drive success measured by renewals and new revenue growth resulting from product adoption and customer satisfaction

- Understand customers' business and goals in depth, and ensure they get the best value out of their investment while becoming Unravel champions and advocates

- Manage customer demands, multiple priorities, commitments, and support escalations

- Facilitate recurring meetings and strategic sessions with clients in order to satisfy, retain and expand our account base

- Perform Executive Business Reviews and assist in high-level product training as needed with help from a customer success engineer

- Responsible for attaining growth targets with existing customers and new business targets with new customers

- Designing and implementing a strategic plan that expands company's project base within customers

- Executing and reporting on a comprehensive account map and plan

- Resource and invoice projections for managed accounts

- Making presentations to prospects and demoing our products or services

- Achieve growth and hit targets by successfully managing the relationship pipeline

- Collecting feedback from prospects and customers to have discussions with the internal leadership team.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.