IKS Healthcare - Vice President - Operations - US Healthcare Process - Payer/Provider Domain

15+ years related experience of which 8+ years in US Healthcare Operations in Payer or Provider domain.

Managed Team Size of 350+ FTEs.

Measures target achievements, skills at man-management, P&L / EBITDA / Customer Satisfaction / Leadership.

Driven sustained margin growth on year on year basis.

Strong client interaction & Account management skills.

Good communication skills.

Interaction with Team members at regular intervals, sharing the knowledge and information among the team members.

Independently managed at least 200+ people accounts.

Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance

Support a positive culture and work environment that promotes IKS as an employer of choice.

Lead by example (courteous, energetic, punctual, and respectful, of others and team player.

Commitment, Strategic Thinking, Effective People Management, open for suggestion, deliberate the decisions.

Coaching & development of the subordinates through training need identification.

Key Responsibilities

Financial responsibility for the customer account assigned to the Respective Leader (including managing SG&A and Gross margins).

Manage the P&L.

Drive, sustain EBITDA.

Manage high Customer Satisfaction Level.

Participate in business development activity.

To ensure the clients/customers satisfaction through the project implementation.

To co-ordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals.

To play key role between client and the company.

To develop trouble shooting and problem solving approach.

To create appropriate servicing and retention strategies for customers.

To provide functional support and direction to the associates and team leaders on customer support needs.

To be up to date with latest Technology.

To liaison with other areas of the company affecting technical support.

To ensure systems development integration with strategy.

To build confidence and trust among the employees for smooth operations and achieving targets.