IKS Healthcare - Site Head - Operations

Responsibilities

- Owner of RCM Operations (including new deals, client services, P&L)

- Partner with Senior team in innovating to meet annual goals

- Collaborate with sales and help same store sales

- Partner with HR on talent model etc

- Define employee engagement plans (performance, morale)

- Create positive energy and rally org along IKS vision, mission and values

- Continuously re-engineer current lines of business for new rev opportunities and margin expansion

Required Skills : 

- 20+ years of operations background

- Managing at least a 3000+ FTE's Operation in India

- Managed senior US employees

- BPO/KPO operations experience

- Demonstrated experience in figuring out how to effectively outsource and scale relatively complex, dynamic and regulated business processes

- Demonstrated ability to manage first-time outsourcing customers

- Experience at Starting or being part of the startup team

- Drive an A+ org and not just a lift and shift org

- Demonstrated experience in figuring out talent models for areas of outsourcing that hadn- t yet hit scale

- Healthcare Outpatient domain knowledge

- Learnt a new domain and shown depth