IKS Healthcare - AVP - Clinical Operations

Required Qualification :

- Should be a registered physician (medical graduate)

- Postgraduate qualification in business management (preferred)

Mandatory experience :

- Comprehensive team-leading exposure (managed large teams 100+ FTEs) with a proven record of exemplary customer satisfaction

- Should have experience of managing P&L and understanding of its components

Roles & Responsibilities :

- Maintain account performance & profitability

- Ensure high client CSAT, stickiness and expansion

- Work closely with service lines to safeguard margins, ESAT, offering growth and development.

- Support sales in building and expanding client relationships and value

- Partner with sales, D&D teams to scope client(s) needs, design solution (from IKS offerings), drive pricing (with service lines) and support sales to win SOW

- Maintain strong awareness of portfolio of CARE offerings and constantly assess the potential for extending client relationship

- Bring a highly entrepreneurial mindset to configure and co-opt existing solutions to client needs; also includes shaping ideas for innovative solutions (with D&D org)

- Ensure top-notch delivery

- Take ownership for owning overall client deliverables and managing client relationships

- Work with service lines to define, manage and deploy IKS offerings at client, on-time and under budget; work across IKS divisions and departments to integrate and coordinate all client services

- Configure offerings for clients to achieve target performance levels - constantly provide client view- to service lines to continually improve value and quality of offerings

Preferred requirements :

- Experience/knowledge of US healthcare is preferred

- Prior experience of Client relationship management (onshore & offshore) is preferred

- Experience in BPO/KPO sector will be an added advantage

- Mumbai resident preferred