Outcome orientation : - Lead/drive improvement initiatives such as automation projects, business process re-engineering through Lean, Six Sigma, Process improvement workshops and other result-oriented improvements - cost savings, improved client satisfaction, improved compliance etc. - Drive global projects to support customers and deliver value propositions - Drive process excellence efforts for large-scale multi-location global projects - Drive analytics projects to help drive data-based decision making by business heads - Ensure calibration of the quality of service and leverage data-driven analysis for process improvements Process orientation : - Engage in new transitions (as part of PMO team) to help define quality assurance and continuous improvement processes prior to the migration of the processes - Drive RCA on client escalations and recommend permanent process fixes - Drive process risk analysis and set-up early warning systems for critical business processes and BPO service delivery - Build a Continuous Improvement culture - Work closely with the leadership team to identify and analyze organizational developmental needs to create and sustain a continuous improvement culture - Drive continuous improvement DNA within the client account(s) by training staff on Green Belt/ Yellow Belt/ Lean frameworks and facilitate grass root level improvements - Provide coaching to operation teams to identify and implement process improvements and to support required automation - Train and mentor junior Black Belts, Green Belts and Yellow Belts across multiple delivery centers. Mandatory : Certified Lean Six Sigma Black Belt from a reputed certification body like ISI, ASQ, Benchmark Six Sigma, leading corporates etc. - Healthcare Revenue Cycle Management experience is preferred, but not a pre-requisite. - Led/Mentored atleast 5 GB Projects - Hands-on experience in identifying and driving Automation Projects focused on effort reduction using Macros, VB, RPA etc. - Practical knowledge of LSS tools/tenets like SIPOC, CTQ drill down, swim-lane process mapping, value stream mapping, Measurement System Analysis, Hypothesis testing, Cause-effect matrix, Solution prioritization, SMED, Poka-yoke, FMEA, control charts, control plan etc. - Strong project management skills including planning, execution, and follow-through - Proficient in MS Office and Minitab - Possess excellent people management skills Black Belt Certification is mandatory Compensation: 18LPA- 19LPA Location : Mumbai (Airoli) /Hyderabad (Uppal)

Hyderabad

Navi Mumbai

IKS Health - Senior Manager - Process Excellence - Quality 

IKS Health - Senior Manager - Process Excellence - Quality  ,Job Description for IKS Health - Senior Manager - Process Excellence - Quality  in IKS Health in  Hyderabad Navi Mumbai for (10-12) years of experience. Apply Now!

Job Description for IKS Health - Senior Manager - Process Excellence - Quality  in IKS Health in  Hyderabad Navi Mumbai for (10-12) years of experience. Apply Now!