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03/05 Arun Nair
Senior Manager HR at IKS Health

Views:1954 Applications:57 Rec. Actions:Recruiter Actions:7

IKS Health - Manager - Quality Audit - BPO (5-8 yrs)

Navi Mumbai Job Code: 568211

RESPONSIBILITIES :

- Identify, understand, and document processes and procedures surrounding internal quality controls and assurance methodologies

- Establish procedures and plan for conducting internal audits, process improvement strategies based on audit findings, and maintain a Quality Assurance Program

- Assist with preparing and updating comprehensive risk-based audit plans for evaluating the effectiveness of controls in place to manage significant risk exposures, ensure the integrity and reliability of information

- Develop testing methodologies to evaluate the adequacy of controls, identify and assess the implementation of new controls where necessary

- Continually monitor and update the assessment of the control environment, keeping abreast of significant control issues, trends and developments

- Develop and maintain audit processes and tools related to authorizations, rebuttal management, inter-rater reliability and data entry

- Document results of audits, identifying potential business process risks, if any, and develop reports and recommendations for improvement / mitigation to be presented to senior management

- Work in conjunction with Operations and Training to establish patterns or trends that require additional training, incorporating audit findings into training programs, or establishing corrective and preventive actions

- Plan, hire and manage Quality Analysts and allocate resources and individuals in accordance

- Assess technical needs and skills performance of the team and formulate professional development and educational plans to improve team efficiency

FUNCTIONAL SKILLS -

- Excellent written and verbal communication and documentation skills ability with experience interacting with and presenting to senior management-level personnel

- Strong time management, presentation and organizational skills

- Ability to build relationships while asking tough questions

- Ability to develop creative approaches and solutions necessary to solve complex problems

- Strong critical thinking and analytical skills

PROFESSIONAL SKILLS -

- Strong background and experience with audit methodologies and techniques

- General knowledge and experience with business process reviews and benchmarking

- Experience with Medical Terminology

- Working knowledge of computer proficiency required, especially with word processing, flowcharting, and spreadsheet software

EDUCATION -

Completion of a Bachelor's degree in Healthcare / Life Sciences or a related discipline required. MBA preferred.

EXPERIENCE -

Minimum of 5+ years of experience in auditing and Quality Assurance.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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