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20/09 Aditya Venu
Director - Special Projects at IKS Health

Views:579 Applications:100 Rec. Actions:Recruiter Actions:12

IKS Health - Associate Vice President - Operations - US Healthcare (12-16 yrs)

Hyderabad/Mumbai Job Code: 980640

Account Delivery Leader - Operations

Position Overview

The responsibility of this role is to deliver as a client partner and drive value on operations, cost, and relationship for IKS and the client. The expectation is that this role will effectively, plan, coordinate and direct the teams involved with client delivery as well as enabling teams to deliver the above said values.

Key Responsibilities

Process:

- Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)

- Raise the bar of engagement & delivery to come across as a partner rather than a vendor

- Manage Voice Of Customer & Customer Satisfaction for the account through governance and timely - detection and prevention of issues while aligning with the client business objectives

- Work with Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state.

- Collaborate with Implementation on the SOP/ Standard Operating Document, maintain and adhere to that document, only deviating with written approval via client, post creation.

- Demonstrate in-depth know how & understanding of the economics of the RCM business, the levers that need to be exercised / leveraged / moved constantly to achieve the required financial outcomes. Be able to create forecasts & plan for account growth

- Maintain review & improve delivery efficiency for lines of functions managed

- Develop the required gene pool to seek self-disruption of tasks / activities leveraging technology & other PI / PE interventions

- Identify automation opportunities to impact efficiency & delivery quality

- Align & execute Org level initiatives for operational / process efficiency. Assess gap to goal and review with Process Improvement leader

- Identify and collaborate with the Market leaders on the new business opportunities

- Educate & drive adherence to Compliance policies & initiatives across the functions managed

- Enforce & support on PHI & HIPAA compliance across the org

- Update & keep abreast on the regulations, statutory changes & any other such client market mandates /changes impacting business ( IKS/ Client)

People:

- Lead by example & develop a congenial, productive work environment & high employee satisfaction for the Org, to be the employer of choice.

- Be able to lead/ own teams / people effectively & persuade them to strive for & achieve ongoing excellence & improvement across roles.

- Identify, Coach & Build succession plans for individuals basis their strengths & interests.

- Help manage high level of team performance through a culture of continual feedback, coaching and learning

Client :

- Demonstrate the ability & deliver functional-thought leadership & value to the Client Services team.

- Work in integration with client services to support market leaders from any delivery /CSAT related opportunities / problems while leveraging them to work on revenue growth leads assessed / identified in the account managed

- Ensure clients/customers satisfaction in partnership with market leaders through:

- Efficient Project Implementations

- Engage & build working relationship with client providers, partners & payers to enhance CBO delivery

- 100% client engagement through structured governance and reporting along with the market leader

- Proactively identifying issues that impact delivery and business through course correction.

- Contribute to making the Dyad Structure Effective through:

- Collaboration on Account Margin goals

- Client adherence to SLA

- Client scope creep

- Client behavior that impacts profit or success

- Contribute to the development of short and long terms strategies business and operating goals

- Collaborate with Market Leaders on understanding the client future plans, strategies & align them with IKS deliverables.

Financial:

- Forecast IKS Revenue, Costs and Headcount for signed Statement Of Work (SOWs)

- Provide annual budgets for signed SOWs

- Efficiently Manage the P&L (aspects defined as per KPI / KRA on Revenues & Operating Efficiency) for the customers assigned

- Collaborate with the Market Leader and sign off any out of contract discounts or incentive conversations during the term of the statement Of Work (only if needed)

- Support market leader on achieving revenue and growth budgets

- Own achieving profitability targets for account (up to Gross Margins%)

- Ensure timely preparation and validation of monthly invoice

- Manage the contract (including scope creep, support contract renewals)

- Define & Develop initiatives for cost optimization & work allocation (quarterly). Review progress & appropriate course correction with reporting leader

Prerequisites:

- An overall work experience of minimum 12 to 14 years is a must

- A relevant experience of minimum 8 years in the US healthcare Revenue Cycle Management space is a must.

- Should have an experience of managing a team size of up to 500+ FTE's

- Driven sustained margin growth on year on year basis

- Experienced in measuring target achievements, skills at people management, P&L / EBITDA / Customer Satisfaction / Leadership

- Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational finance

- Strong understanding of at least one billing system eg: NG, EPIC, ECW, Athena etc would be preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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