Job Description:

- Create and sustained strong relationships with business

- Engage business leadership to partner on their goals and strategies for improving performance and creating value

- Act as a business liaison between project stakeholders (local businesses, IT teams, group entities) to ensure optimal operational performance.

- Oversee the Design Process for Application Software, including the structuring, tracking, and documenting of requirements for business and functional specifications using best practice standards.

- Collaborate with the solution architects and stakeholders (local, offshore, or external) to define and deliver software solutions aligned with business needs and conform to Commercial & Medical Systems IT solutions roadmap.

- Evaluate current applications and identify opportunities for enhancements to leverage new capabilities, and to maintain value-based relevancy for the business teams.

- Actively participate in testing of new and enhanced system functionality.

- Oversee relevant data management activities and ensure data integrity in appropriate systems.

- Guide business process owners on redesign, optimization and documentation of processes that impact the strategy roadmap and value goals.

- Document requirements, test cases, issues, and testing evidence using a documentation repository.

- Mediate, escalate, and/or negotiate differences or competing goals between business teams and other parties (e.g., other business groups, the IT organization, third-party providers).

- Actively participate in unit, system, and user acceptance testing of new and enhanced system functionality. Consult with Subject Matter Experts (SMEs) when needed but will have full ownership of validating new functionality.

- Work with other Business Analysts to develop best practice standard of documenting business processes, requirements, and test cases.

- Provide technical support and training for internal resources to use new applications and new functionality.

- Configure workflows in applications when appropriate.

- Provide expertise to support the team to answer users questions and resolving problems.

- Bachelors degree and/or equivalent work experience in Life Sciences, Engineering, or related technical discipline with 5+ years of experience in a biopharmaceutical setting and 3+ supporting the Commercial and Medical functions.

- At least 3 years of hands-on Veeva and/or salesforce.com CRM as well as Veeva Vault configuration and support is highly preferred.

- Veeva Qualifications/Certifications a major plus especially across CRM, Vault, and Network.

- Solid domain knowledge of Master Data Management workings and processes such as Veeva Network/Reltio.

- Demonstrated experience with IT processes including User Requirements gathering, Project Management, Incident Management, Change Management, Problem Management

- Experience with reporting tools a major plus, such as Qlik or Tableau, and/or experience with other querying and reporting tools

- Relationship-building capability with business partners and key stakeholders at all levels.

- Ability to lead change using positive and collaborative methods.

- Ability to solve problems, prioritize and multi-task in a deadline-driven environment.

- Ability to successfully engage in multiple initiatives simultaneously.

- Attention to detail and meticulous documentation practices.

- Excellent written and verbal communication skills.

- Self-motivated with ability to work independently and within a team.

- Negotiating conflict and problem-solving.

- Ability to make independent decisions on small issues seeking guidance from management when necessary.

- Goal-oriented, with excellent time management and organizational skills.

- Strong interpersonal skills, with ability to interact effectively and work efficiently with peers and management at all levels in the organization.

- Ability to keep sensitive information confidential.

- Ability to provide proactive recommendations to management and internal stakeholders.

- High level of proficiency with Microsoft Office suite.

- Experience with project management methodology and tools is preferred

MINIMUM QUALIFICATIONS : Bachelors Degree in relevant domain is required, or Masters level degree preferred.

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